Refund Policy

DCE Technology believes in helping its customers as far as possible and has therefore adopted a liberal cancellation policy. Under this policy:

Cancellation Policy

• Cancellations will be considered only if the request is made within 7 days of placing the order.
• Cancellation requests may not be entertained if the orders have been communicated to vendors/merchants and they have initiated the shipping process.
• DCE Technology does not accept cancellation requests. However, refund or replacement can be made if the customer establishes that the product quality is not satisfactory.

Discrepancy Reporting

In case of a discrepancy, please report the same to our Customer Service team. The request will be entertained only after the merchant has checked and determined the issue. This must be reported within 7 days of receipt of the product.

Customer Expectations

If you feel that the product is not as per your expectations, notify our Customer Service team within 7 days. After reviewing your complaint, the team will take an appropriate decision.

Refunds

In case of any refunds approved by DCE Technology, the refund process will take 6-8 days to complete.

For any further queries, contact our customer service team.